silverybrand.com

1.7
1.7 Based on 53 reviews

...

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Average Rating

1.7

/
5

53 Reviews

5 Star
13%
4 Star
2%
3 Star
2%
2 Star
6%
1 Star
77%

All Reviews

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Review Time

SP66
Disappointing Tree Topper Experience

I ordered a personalized tree topper featuring a character. The image showed it in 3D, but what arrived was flat. It was advertised as a plush item holding a star, but instead, it was just a flat piece of plastic that is unsuitable for a Christmas tree. Additionally, it shipped from overseas and took a month to arrive, which was frustrating. I wish I had known this beforehand. I wouldn't recommend spending your money on this service due to misleading advertising; you end up dissatisfied with what you receive.

1
Date of experience: Jan 04, 2026
Cosmo Kelly
Disappointing Tree Topper Experience

I ordered a personalized tree topper featuring a character. The image presented it in 3D, but what I received was flat. It was supposed to be a plush item holding a star, but it turned out to be just a flat piece of plastic, unsuitable for a Christmas tree. To make matters worse, it shipped from overseas and took a month to arrive, which was very frustrating. I wish I had been informed about this in advance. I cannot recommend this service due to misleading advertising; it leaves you dissatisfied with your purchase.

1
Date of experience: Jan 04, 2026
Nicola
Damaged Item and Poor Customer Service

I received my item damaged, and when I contacted the support team, they insisted the item was fine. I received it in two pieces and, unfortunately, I can't give negative stars. They lost a loyal customer!

1
Date of experience: Dec 29, 2025
Lottie Brooks
Disappointing Ornament Purchase

I ordered a castle ornament that looked stunning in the videos and pictures, but what I received was a cheap plastic item. I'm very disappointed as I was really looking forward to this purchase.

1
Date of experience: Dec 16, 2025
Juniper P.
Update on My Order!

I received my order, and it's exactly as shown online! I absolutely love it! The only downside was the lack of communication, but after reaching out, I finally got my order. Thank you, I'm very satisfied!

4
Date of experience: Dec 16, 2025
Vivian Carter
Slow Delivery Experience

I ordered a mug for a holiday gift. The delivery from overseas took a couple of weeks, and it would have been helpful to know that the shipping was not prompt. I missed the holiday by two days. Be sure to allow plenty of time (at least a month) before the date you need it.

2
Date of experience: Dec 13, 2025
Bronwyn Long
Misleading Product Quality

I don't usually leave reviews, but I felt compelled to do so this time. I ordered a product based on the pictures that depicted a nice design and good quality. However, what arrived looked nothing like the photos. While I understand that images can be edited, this was far from what I expected. If I had seen the actual product first, I wouldn't have purchased it. It's disappointing to feel misled. On a positive note, it did arrive on time and functions, but that’s where the positives end. Overall, this product does not live up to its description or images, and I wouldn't recommend it unless you're okay with significant differences from what was advertised.

1
Date of experience: Dec 12, 2025
Bob Patterson
Terrible Experience with Arrival

The item took an eternity to arrive, and I received no response when I inquired about my order. When it finally arrived, it was nothing like the description or picture; it was tiny and felt very cheap. I strongly advise against ordering from this service; it feels like a scam.

1
Date of experience: Dec 11, 2025
Harry F.
Order Not Received

I placed an order on November 27th and have yet to receive it. I haven't received any email confirmation, and they have already taken the money from my account.

1
Date of experience: Nov 26, 2025
Not as Described Jacket

I ordered a jacket, but it was completely different from what was shown online. I tried to get a refund, but they refused. This feels like an absolute scam!

1
Date of experience: Nov 18, 2025

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