I received several messages about a special offer for a $60 recharge that promised 120 credits. I arrived at the outlet shortly before the offer started but was turned away due to a large crowd. It was raining heavily, and many were getting soaked. I then went to another outlet and found another long line. The staff announced they would continue to take top-ups until their system shut down, and many of us, including seniors, waited until closing time. Unfortunately, the system shut down, leaving over 50 clients frustrated. It raises the question of why online recharges weren't allowed to ease confusion. Better logistics and staffing arrangements were clearly needed.
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