Review Time
VERY BAD ONLINE SERVICE. The telco service was then terminated due to some issue with the giro from the credit card. We tried to reinstate the line via their online help desk which offers ABSOLUTELY NO HELP AT ALL by brushing off saying it’s their company policy that after 7 days of termination they cannot reinstate the line. We asked to escalate this issue but they refuse to do it. We then went to Simba Shop where it only took us 10 mins to fill up a form and reinstated the line.
I experienced disconnected from the network often when I'm at home or connected to Malaysia network which affected my work and income. I'm in Singapore not in Malaysia, hence, this shouldn't be happened. Contacted the customer service and couldn't solve the issues and no news from them to date. I'm very disappointed.
I love animals, but I would be furious if I encountered this situation again. The network coverage is extremely poor. The savings from their low-cost plan are not worth the hassle. I regret having used this service for even two weeks.
I won't return to this service provider. They charge customers automatically without proper notification. Many friends and I found ourselves billed for roaming services we didn't even use. This seems unjust, especially since the charges aren't clearly communicated from the start. If you don't scrutinize every detail, you might incur unnecessary costs. Don't be fooled into believing this service is affordable.
I recently purchased new devices and was informed that due to having an eSIM on my previous phone, I must visit a service counter to request the transfer to the new device. Additionally, there's a $5 fee, and I can't utilize my existing credit. While the cost seems low, it's not worth the hassle. Furthermore, there are other providers offering similar or better deals at competitive rates.
I received multiple messages about a $60 recharge offer for 120 credits. I arrived at the outlet just before the offer started but was turned away due to a large crowd. It was raining heavily, and many were getting soaked. I went to another outlet but found another long line. The staff announced they would continue accepting top-ups until their system shut down, but it did shut down before many of us could complete our transactions. This left over 50 clients feeling frustrated with the event's management and raised questions about why online recharges weren't offered to reduce confusion.
I am very disappointed with my recent experience. I purchased a new SIM card, completed the activation, and later found out that the number assigned to me actually belonged to someone else. This is completely unacceptable. If the number is recycled and still linked to a previous user, it should never be sold as a 'new' number. This has caused unnecessary confusion, inconvenience, and wasted my time and money. As a consumer, I find it unreasonable that customers can buy a SIM card when the number is clearly not prepared for reassignment. This indicates poor system checks and customer experience.
I received several messages about a special offer for a $60 recharge that promised 120 credits. I arrived at the outlet shortly before the offer started but was turned away due to a large crowd. It was raining heavily, and many were getting soaked. I then went to another outlet and found another long line. The staff announced they would continue to take top-ups until their system shut down, and many of us, including seniors, waited until closing time. Unfortunately, the system shut down, leaving over 50 clients frustrated. It raises the question of why online recharges weren't allowed to ease confusion. Better logistics and staffing arrangements were clearly needed.
The promotional plan for top-up was unsatisfactory. The one-hour offer led to extremely long queues. It would have been better if they had limited the offer to the first 120 customers only. If they want to give, they should do it sincerely.
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