Based on my experience, I would not rent from this service again. The initial rental price seemed appealing, but I faced significant pressure at pick-up to buy extra insurance. During my rental, a minor chip appeared on the windshield due to stones from a truck ahead. I have video evidence of the incident and the truck responsible. The damage was not a result of my driving or carelessness. Despite this, the service charged me over €1,000 for what seemed to be a trivial windshield repair. No detailed breakdown or independent assessment justifying this charge was provided. Although the rental agreement included third-party liability coverage, the service confirmed in writing that they did not file any insurance claim and instead charged me directly, claiming that liability always falls on the renter. From my viewpoint, the repair costs seem unreasonable, and the way the claim was handled felt biased and unfair. I am currently disputing the charge with my bank and the appropriate consumer protection authorities. I advise potential customers to thoroughly review the contract terms and consider the possible risks before renting.
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Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing.
With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.See more
