As a long-time customer with several pillows and a complete King Size bed set, my latest experience has been truly disappointing. My bed is just over a year old, and the drawers underneath have completely fallen apart. Initially, the support team acknowledged the issue and offered four new drawers, but later retracted that offer. Instead, they provided a partial refund and suggested I repair the drawers myself with 'wood glue'. Expecting a customer to fix a premium bed after just a year is utterly absurd. If you want a company that stands by its warranty and values its loyal customers, I recommend looking elsewhere.
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