My partner decided to sign us up to this to take some stress out our busy week but it's only caused us more stress.
Our first ever box, almost every single meal we chose was substituted with no warning or explanation, not only that but we got loads of duplicates as well when we ordered 10 different meals. Not great as a first impression. Also, 2 of the meals we received had the film lid peeling away at the edge so weren't properly sealed.
We decided to try a second week in case we just had bad luck the first time, but nope..
For our second order, the payment was taken a week ago and they charged full price then did a part refund (presumably as we had an introductory offer), not sure why it was done that way as it meant having more money taken than we expected, and refunds don't clear right away. No explanation given for why it was done like that.
We've also had no order confirmation and no update on delivery (when it should in theory be arriving tomorrow). Decided to cancel due to what a shambles this company is, but now due to not having an active subscription we can't even see any information on the account or check what meals we had ordered.
I have no idea how the company has such a high rating, it's been a disaster for us. Guess we'll see tomorrow if we are getting our delivery or not...!
The meals themselves are nice and convenient, but I didn't feel like they were noticeably better than any other 'premium' ready meal - I wouldn't pay £7+ per meal on a regular basis.
Given 2 stars instead of 1 because the meals themselves aren't dreadful, and because the company did give us a partial refund with minimal fuss, for the first box after it turned up with so many substitutions (though only after we contacted them about it to point this out). However overall, it's just been a very frustrating experience.
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