Customer support is nearly impossible to reach. My partner ordered a gift for me for the holidays, but we realized it was being sent to the wrong address. We tried calling, emailing, and using chat, but received no responses. All we needed was to change the address. Whenever we contacted the store, the phone line disconnected. Having worked in customer service for over ten years, I've never encountered such a lack of support from a well-known department store. This situation is truly absurd.
Claim your business profile now and gain access to all features and respond to customer reviews.
