This experience has been less than satisfactory. They refuse to assist with broken parts and seem to only want to sell new products at high prices. I own several of their items and will be disposing of them all. Even makeshift solutions for trash are better than dealing with this brand. The customer service is terrible! They won't provide the part I need without tracking my past purchases from years ago. Who keeps receipts for that long? Their customer service is virtually non-existent, and I won't spend any more money on their products.
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simplehuman is a privately owned designer and manufacturer of kitchen, bath and beauty tools based in Torrance, California.
