I bought trash bags for one of their cans, but they were too small. I then ordered directly from them, and they were still too small. I spent 80 minutes chatting with their AI, which was completely unhelpful. I provided photos, but they claimed it wasn't enough information. They suggested returning the bags at my expense for a small discount on a future purchase. They clearly don't care about resolving the issues they create.
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simplehuman is a privately owned designer and manufacturer of kitchen, bath and beauty tools based in Torrance, California.
