Avoid spending money on the soap sensor pump. If you don’t use it several times a day, it will clog, and the company doesn’t support their products once the warranty expires. I purchased the premium model, and since it was used the least in my home, it naturally clogged and failed. The company doesn’t offer replacement parts, aiming to sell you another unit instead. I’ll stick with a traditional hand soap pump, which is more reliable, refillable, and much cheaper. It may require a push, but at least it works. Additionally, finding customer support contact information on their website is nearly impossible; they seem uninterested in helping.
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simplehuman is a privately owned designer and manufacturer of kitchen, bath and beauty tools based in Torrance, California.
