What these people on here are saying is true. Customer service is absolutely horrible. Moreover, you may be hours on the line with them attempting to resolve an issue. Technical departments, no change, they are not knowledgeable enough to resolve issues. This site should allow you to write a review without choosing a star. They don’t seem willing to grant you any concessions, reprieves, credits or discounts either even when they can’t resolve an issue after hours on the line. Whoever you are don’t choose Simple Mobile. I suppose with the other providers you do pay a higher cost but you save time because the customer support & the technicians are astute enough to resolve your problems. Higher cost generally means better service & quality. I repeat, don’t choose Simple Mobile, invest your $ elsewhere, preferably with a top notch cell provider.
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Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.