Review Time
I have been a customer with Simple Mobile a mininum of 3 yrs and today it ends. They are lousy and the CUSTOMER SERVICE IS POOR. They have merged with Verizon and they are POOR as well by way of internet service so i would not dare get their cell phone service. The lady in technical support went in and changed my email after not being able to assist with sending a link to reset my password. Their system is lousy as well but it is the consumer problem. IN MY OPINION THEY SUCK.
I have been a customer with Simple Mobile a mininum of 3 yrs and today it ends. They are lousy and the CUSTOMER SERVICE IS POOR. They have merged with Verizon and they are POOR as well by way of internet service so i would not dare get their cell phone service. The lady in technical support went in and changed my email after not being able to assist with sending a link to reset my password. Their system is lousy as well but it is the consumer problem. IN MY OPINION THEY SUCK.
Have had a mobile hotspot with them for 3 years to use as a backup when my regular internet fails. In the aftermath of a winter storm was informed that they deprecated the SIM card for my svc so I would have to wait and go into a store to get a new SIM card. Talk about useless. Won’t be using their svc ever again.
Absolutely terrible quality whether it's the phone product, the fraudulent "help" center.....I paid extra every to have hotspot and it NEVER worked. Months later they finally convinced me to buy another one. The hot spot worked for 2 days and now will not turn on.....Oh and the receptionist who take your troubleshooting issues..... They all need terminated!
Lost a lot of money phones jobs network to the success world of entrepreneurs half of the scams is from the people hacking into our phone lines these guys got vip access we cooked lol I called cause at the time when they activated my sim halfway I couldn’t get any text messages The heavy accent sounded 99.9% Asian south east any way breathing hard in my ear kept asking me to come again come again I told him stop saying that weirdo say can you repeat the numbers it was like he was enjoying hearing my voice im from Yemen and this is a true statement
Phone service constantly cutting out in metro areas, charging for more than what is billed and refusing to correct or refund difference, unable to watch videos/receive gifs in text form even with unlimited 5g data at the beginning of the cycle. Would’ve never signed up with them had I of known the constant issues I’d deal with.
I want to give a huge shoutout to Sharina from tech support — she was absolutely amazing. Honestly, Simply Mobile itself was extremely complicated to deal with, and activating the phone took about an hour and a half. The process was frustrating and I wouldn’t recommend the company overall. But Sharina was patient, professional, and determined to make it work, and somehow she did. If any management happens to read this — please give Sharina a raise! She’s the only reason this review gets five stars.
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Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.
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