After 25 years in IT support, I can say, this is the worst company I have ever had to work with, as user or technician. Their customer service/tech service/ sales agent combo is a nightmare. They are very bad at all three and the fact the agents get spiffs for sales is a horrid idea. Attempting to get a simple config change to allow me to use a new mobile hotspot device has gone into a second week and they advice they may need another week. This, as my first week of paid upfront service has already burned away. As this point I have registered a fraud case with my CC company. Rest assured if the hardware I purchased wasn’t tied to only this company, I would never have considered them and will never do business with them again. I would advise everyone steer clear of this scam business!
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Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.