I have been banking with this bank since 2000. I have never had any real complaints until I tried to set up an RESP for my child. That was in 2015 and I figured it was just a one-off and I shouldn't expect a bank that's "free" to be able to provide all of the different kinds of products a major bank could. Today was my last straw with this bank - I called last week because I was purchasing a car privately and my withdrawal limit was prohibiting me from getting the cash I needed. I was told I could do a wire transfer directly to the seller's bank account and that it would be 2 business days. Well, here I sit 2 business days later and nothing has happened. They can't even give me a receipt, or confirmation that the wire is "in progress" nor can they tell me when it will go through. I've now lost the confidence of the seller and will have to forfeit my deposit on the car. Very disappointing and incredibly frustrating to have no way to escalate or a physical location to launch a complaint. After almost 25 years at this bank, I'll be leaving for one of the big 5.
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Welcome to Simplii Financial. Banking that’s simple and easy, just the way you want.
On November 1, 2017, we opened Simplii Financial to help our clients bank, borrow and invest the way they like. We believe the easier it is to save and manage your money, the better. With Simplii Financial, your finances are wherever you are — with 24/7 access to online, mobile and telephone banking.
Today, almost 2 million clients simplify their personal banking with us. We strive to meet the needs of Canadians who value straightforward, no-fee daily banking and great rates on our investments, mortgages and credit products. Our operations and call centres are proudly Canadian, in Canada. And we're backed by CIBC, a bank with more than 150 years of experience.See more
