Review Time
I applied for a line of credit and was quickly approved due to my strong credit score. However, just two months later, my account was closed without notice. When I inquired, I was shuffled between representatives and informed of an ongoing investigation. A month later, they asked me to reapply, having lost my original documents. This level of service is disappointing, especially from a major financial institution.
I’ve spent a week trying to get my identity verified and card issues sorted out. I was assured there would be no problems using the machine for banking the next day. However, when I tried today, my card was blocked and I was informed it would take two days to resolve. This is unacceptable service.
I attempted to open a savings account but encountered nothing but confusion. They required a bill with my home phone number and address, but I use a VOIP phone that isn't linked to my address. Despite sending numerous documents with my name and address, they sent me a debit card and account details but refused to activate it. Even my long-standing history with another bank didn’t help. No follow-up after my complaint either.
My experience mirrors many 1-star reviews I wish I had read before signing up. Any e-transfer over $100 was blocked. I successfully sent a $1 test transfer, but a larger transfer was flagged as fraud. After spending 45 minutes on hold, I learned they handle all fraud cases, which isn't the customer’s fault. Now, I fear my mortgage payment will also be flagged. The signup bonuses aren’t worth it. Don’t repeat my mistake.
After years as a satisfied customer, my experience with the service has soured. I cannot recommend their US funds account. It was challenging to deposit money, and they charged nearly 8% to withdraw, simply because I wanted to keep it in US funds! They even sent me multiple letters acknowledging my complaint about the fee—what a waste.
Banking with this service has not been worth the time wasted on hold every time they place restrictions on my account for no reason. I can’t recall how many times I’ve had to call and wait endlessly to resolve issues. It’s been two weeks since I last called multiple times to fix bounced incoming transfers, and now I can't even send them. I’m switching to a different provider.
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Welcome to Simplii Financial. Banking that’s simple and easy, just the way you want.
On November 1, 2017, we opened Simplii Financial to help our clients bank, borrow and invest the way they like. We believe the easier it is to save and manage your money, the better. With Simplii Financial, your finances are wherever you are — with 24/7 access to online, mobile and telephone banking.
Today, almost 2 million clients simplify their personal banking with us. We strive to meet the needs of Canadians who value straightforward, no-fee daily banking and great rates on our investments, mortgages and credit products. Our operations and call centres are proudly Canadian, in Canada. And we're backed by CIBC, a bank with more than 150 years of experience.See more
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