I purchased the 4 Point Waterproof Eyebrow Filling Pen (Buy 1 Get 1 Free) in red brown. I opened one when they arrived and was very disappointed as it is not a red brown colour at all. It is very pale (probably too pale for even a fair blonde). It makes no difference to my brows and is a sallow yellow colour on my skin. I also can’t see how the photos and videos can be of the actual product as the definition isn’t there at all. I have emailed twice asking for a refund with no response. I have written a one star review on the site - it has not been posted and it appears there are no reviews at all less than a 3 star. I cannot believe that is true. The company is manipulating what reviews are published in an unconscionable way. My review was fair and the truth.Update: Editing this review as after filling in their online form to contact them (just after placing the above review so not sure if that had some bearing) I have got a response and a refund so they seem to be a genuine retailer, albeit with awful customer service and the product I purchased was not as advertised.
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