Review Time
I've ordered the product EverShut - Multifunctional Automatic Door of them. It is really helpful for a forgetful person who always leave the door open like me. Besides that, It is quality and very durable, I feel that it is really worth for buying.
Bought 2 eyebrow pens, one worked about 3 times, the other never worked. Have contacted Simplistic Care several times, I get an automatic response which actually states that customer satisfaction is their no. 1 priority! It also states they hope to respond within 24 hours. This has been going on for months, no-one ever gets in touch!
I would gladly write a review if I as much as received the product. Bought the product on 11th November. Today 16th December still not delivered. No reply to emails, no communication, no one to help me with my query-totally in the dark. Can't be trusted with a safe and reliable shipment of their own products that´s all I can say.....
I purchased the 4 Point Waterproof Eyebrow Filling Pen (Buy 1 Get 1 Free) in red brown. I opened one when they arrived and was very disappointed as it is not a red brown colour at all. It is very pale (probably too pale for even a fair blonde). It makes no difference to my brows and is a sallow yellow colour on my skin. I also can’t see how the photos and videos can be of the actual product as the definition isn’t there at all. I have emailed twice asking for a refund with no response. I have written a one star review on the site - it has not been posted and it appears there are no reviews at all less than a 3 star. I cannot believe that is true. The company is manipulating what reviews are published in an unconscionable way. My review was fair and the truth.Update: Editing this review as after filling in their online form to contact them (just after placing the above review so not sure if that had some bearing) I have got a response and a refund so they seem to be a genuine retailer, albeit with awful customer service and the product I purchased was not as advertised.
I wish I had read these comments before ordering. I ordered make up brushes and emailed to cancel 5 mins later (it stated that I had 2 hours to cancel). Received automated email saying they will reply within 24 hours. Haven't heard anything so emailed again, did not get a reply until 3 days after and also after dispatch email. The abrupt reply said that the order cannot be cancelled as it was posted. I will be emailing again and trying to get a refund but I am not holding my hopes high. Please avoid.
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