I recently purchased a set of “Ultra Deluxe” car mats and a boot mat for my Ford S-Max 7-seater from Simply Car Mats, at a total cost of £176.Upon receipt of the order, I was extremely disappointed with the quality of the items supplied. The mats are very lightweight and do not resemble, in either appearance or feel, what would reasonably be described as “Ultra Deluxe”. In particular, the rubber on the driver’s mat is kinked and poorly finished, giving an overall impression of a cheap and inferior product.Given the price paid and the way the product is described, the items are clearly not of satisfactory quality.I contacted Simply Car Mats immediately upon receipt to request a return, refund. I was informed that this was not possible because the mats were “custom made”. I was also advised and I quote 'the carpets are designed for automotive use with good resistance to abrasion. They will not be soft like domestic carpets but prove to be much more durable'. I was not expecting domestic style carpet but was expecting, 'Ultra Deluxe' considering how much I paid. I have since sent several follow-up emails and left my phone number but have received no response. There is also no telephone number available to allow me to discuss this matter, which is extremely frustrating and unprofessional. I do not believe my emails have gone into spam; rather, it appears that once payment was taken and the goods delivered, there has been no interest in resolving a legitimate complaint.
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Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.
