After purchasing **10 × 500g bags of granulated skimmed milk**, I noticed that the bags appeared to be underweight. As this product is used commercially in our business, weight consistency is very important for stock control and cost management.I therefore weighed the bags using multiple scales and documented the results. Many of the bags appeared to contain significantly less than the stated 500g.Instead of receiving a clear explanation, the only response from the supplier included the comment:“I can't believe they felt compelled to weigh each bag.”This was disappointing, as verifying the weight of products used in a commercial kitchen is a normal and reasonable quality control step.The company later sent one replacement bag and asked me to weigh it and send photographs as proof. I did exactly as requested and sent the photos, but unfortunately I never received any response or follow-up regarding the issue.At this point, the main concern is not only the apparent weight discrepancy, but also the lack of communication and proper customer support when a legitimate concern is raised.I hope the company reviews both its quality control processes and the way it communicates with customers when issues like this arise.
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