simplyhealth.co.uk

4.4
4.4 Based on 21 reviews

...

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Average Rating

4.4

/
5

21 Reviews

5 Star
74%
4 Star
9%
3 Star
4%
2 Star
0%
1 Star
13%

All Reviews

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Review Time

Ron Davis
I have been trying to submit a Claim for Dental Treatment since 16th January. My Dental Practice wen

I have been trying to submit a Claim for Dental Treatment since 16th January.
My Dental Practice went from NHS to Private and I signed up to the Practice to pay £16p.m.
I submitted a Claim for November, December 2025 and January 2026, totalling £48. All three claims were dismissed stating 'Insufficient Information'.
Despite forwarding further Information and copy of letter from 'Practice Plan' and explanation that my Dental Practice had changed from NHS to Private, each Claim was still rejected.
Finally, I have had to ask my Dentist for a FULL Itemised Statement, which totals £95 now, whereas my orginal claim was £48.
To add insult to injury, you can no longer actually speak to an Advisor, as you could previously.
When my current Insurance re-new's in September, Simply Health will be a Customer less.
To say I am not impressed with the Service regarding this Claim, is an understatement.
As for a one Star Rating, I would give less of one if I could.

1
Date of experience: Feb 26, 2026
Suzanne Lynn
There was an issue with my receipt from A well known high street optician whose receipt was very dif

There was an issue with my receipt from
A well known high street optician whose receipt was very difficult to read. After very little correspondence they decided to pay my claim for which I am very grateful.
I have been with Simply Health for many years and their service is excellent.

5
Date of experience: Feb 10, 2026
RC59
Easy claim submission after choosing a plan

Once you select the right plan, submitting claims is straightforward. Reimbursements are processed quickly. Customer service staff are friendly and professional, and you can easily reach them.

5
Date of experience: Dec 02, 2025
JusDePomme89
Healthcare made simple

The questions were easy and straightforward.

5
Date of experience: Dec 02, 2025
Gwyneth Fisher
Personal experience with the service

After choosing the plan that suits you best, submitting claims is very straightforward. Reimbursements are made in a timely manner. Customer service representatives are friendly and professional, and you get through to them quickly.

5
Date of experience: Dec 02, 2025
Hunter Ross
Quick resolution

The turnaround was fast. An error on my part was resolved quickly and exceeded my expectations!

5
Date of experience: Dec 02, 2025
Ace Adams
Claim denial issue

I submitted clear documentation for an optical claim, yet it was rejected as it wasn't deemed a 'receipt.' It feels like the company takes your money and hides behind rejection emails. Be cautious when dealing with them.

1
Date of experience: Nov 28, 2025
Annette Parker
Long-term satisfied member

I've been a member since they were known as HSA. My experiences have always been excellent, and I would highly recommend them.

5
Date of experience: Nov 28, 2025
BigBoyz2
Always appreciated the efficiency...

I've always valued the efficiency, but I'm not a fan of the chatbot for queries.

4
Date of experience: Nov 27, 2025
tanit31
Excellent customer support

They were very helpful and resolved my query swiftly. Great customer service.

5
Date of experience: Nov 27, 2025

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