Very Poor Customer Service – Not Helpful at All
I placed an order with SimplyMeds Online (simplymedsonline.co.uk) and unfortunately had an allergic reaction after using the item. I contacted customer service to explain the situation and was prepared to provide full evidence, but they were not willing to listen or help.
I spoke with a representative named Leivia, but her answers were unclear and not helpful. I asked to speak with a manager, however, I was told that the manager does not speak directly with customers, which I found very unprofessional.
Their refund policy states that unopened packages can be returned. However, they refused my refund request, saying the order had passed the return date and that the package had been opened. I tried to explain my situation, but they were not understanding at all.
Overall, very poor customer service and disappointing experience. I would not recommend based on how my complaint was handled.
Claim your business profile now and gain access to all features and respond to customer reviews.
