I bought a new iPhone from simplytel. In the first year, I had technical issues (phone was not connecting with the internet) and simplytel advised me to contact their repair support (w-support.com GmbH). Within a few days the phone was repaired. Ok. 4 months after the repair, I started having technical problems again. I contacted simplytel, they told me I had to pay for the repair since I was already out of my warranty period. When I asked about the 2 year "Gewährleistung" they told me I had to have a document from Apple, confirming the problem had been there from the beginning. (Although they know there had been an issue, they are simply ignoring this fact.) Now, they are keeping me from using my consumer right.
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