Review Time
Someone needs to fire everyone working in customer service! Asap. I've never experienced such rudeness it's appalling. There really is no point for them being there, the customer service workers that is. They get absolutely nothing done. They do not listen, they do not try to offer a solution, and straight up hang up! Wild
Someone needs to fire everyone working in customer service! Asap. I've never experienced such rudeness it's appalling. There really is no point for them being there, the customer service workers that is. They get absolutely nothing done. They do not listen, they do not try to offer a solution, and straight up hang up! Wild
When it works, it's fine. I got decent coverage (because of the network they use, which they don't operate themselves).However... run out of data? Getting more is crazy expensive. See a new, better deal on their own website? Pay €10-20 order price to switch. Tired of their **** and want to switch? "Monatlich kundbar" hides the fact that the notice period is 3 months. Also, to cancel your contract, you first navigate their awful website to click a few times, and then have a follow-up call which is about 10 infuriating minutes of them trying to sell you on some **** from their other identical companies (like winsim or handyvertag -- look up their ratings). The service representative also lied to me about the provider I'm switching to (SIMon mobile -- look up its rating).So, I really, really, really recommend you stay away. There are much better options out there.
I bought a new iPhone from simplytel. In the first year, I had technical issues (phone was not connecting with the internet) and simplytel advised me to contact their repair support (w-support.com GmbH). Within a few days the phone was repaired. Ok. 4 months after the repair, I started having technical problems again. I contacted simplytel, they told me I had to pay for the repair since I was already out of my warranty period. When I asked about the 2 year "Gewährleistung" they told me I had to have a document from Apple, confirming the problem had been there from the beginning. (Although they know there had been an issue, they are simply ignoring this fact.) Now, they are keeping me from using my consumer right.
They are insisting on not leaving my replacement sim card in the PO Box. I live in a student dorm and obviously, there will be a need for a mailbox because there are more than 20 people living in one building. Their website form is not allowing this data to be saved.The excuse given was that it does not comply to "telecommunications law requirements". What law exactly are you violating if you leave it in my mail box? I first received my sim card at someone else's address without my name even.Can you please just send my replacement sim card? I got robbed in Barcelona and obviously did not choose to have my phone and cards stolen on the same day. As you know, Monesse and N26 requires 2FA all the time and it is linked to the registered number.
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