Hallo, bitte übersetzen Sie diese Antrag mit GoogleTranslate, weil ich nicht gut deutsch schreiben kann.They keep charging me 300% more of my invoice. They don't have a significant invoice day, sometimes it can take 2-3 months, sometimes 20 days. I cannot prepare my bank account accordingly all the time and once their money withdrawal is declined, they immediately charge me 20€ plus my bill. If I can't pay it on the exact date, it is my concern for Schufa, they cannot charge me extra for that, but they do.Plus they don't provide network in the Netherlands, we always visit the Netherlands and neither my partner nor me could get a service there.And I lost my sim card in another country, asked them what is needed to be done. They answered "Ihre SIM-Karte haben wir sofort für Sie gesperrt. Für die Sperrung fallen einmalig 14,95 EUR inkl. MwSt. an." without my consent! Without asking me anything about it! If they find my card and misuse it (which is not very possible), this is also my problem, they cannot charge me for a service I didn't want. I lost my sim card before with O2 (I travel a lot and sometimes need to change my sim card, thus I can lose those tiny bits every now and then) and in O2, there was no charge for blocking, they sent me the new card for free, only if I started using, they would add 10€ extra to my invoice. This company also charges 15€ for the new card.There's something called a "replacement card" only for 15€ and I could only ask for that, saying my sim card is broken. I asked for their support and they charged me, this annoys me so much that I will take this issue under the law and try to end my contract 1 year before the minimum ending. This is their 7th extra charge without notice. And their service is so bad that they shouldn't even exist as a mobile service company!!!
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