Very unfriendly customer support and hidden costs.I was in a semester abroad and changed there my contract (the tariffs of the operator sunk, but they keep charging you the old bigger price until you make a new contract). However, the price didn't change much, because due to a new contract, I had to pay for a multi-card service, which previously was for free and came as a gift. And here is where the fun starts. I called customer support and asked to stop the multi-card service. They told that that is impossible because they need to issue a new sim card for me and replace the old ones with it, and I can't receive it until I am back in Germany. When I get back, I should call them and then they will stop the service and provide me with a voucher for three months for the time when they couldn't cancel the muti-card. Upon my return, I called the customer support again to cancel the service, and the operator just did it by phone! He just blocked the second card, and there was no need for me to wait and pay three months! He also confirmed that I will receive vouchers for May, June, and July.Today I called customer support again because so far I haven't received any vouchers and I asked how it's going to be done. And the operator replied that there is only one July voucher, which I will receive in August, and there is no other information available. After I was promised other conditions twice, now customer supports tell me that... just no. And when I started to ask, how is that possible, that they promised me one thing, and now another is happening, and how did it come that they made me pay for multi-card extra three months, if they just could cancel it by phone, the operator raised her voice at me! Which is doubly unpleasant, because I am a foreigner and of course it is hard for me to communicate in German. I am canceling my contract and can not advise this mobile operator.
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