Our EV charger was installed last week, but from the beginning, its functionality was inconsistent and limited. It could only perform basic charging, requiring unplugging to stop charging. The installer faced difficulties reaching the support team by phone. After promises of follow-up calls for remote testing, no one contacted us for two days. When I finally connected with someone, he unfairly blamed the installer. The support was unhelpful and barely polite. The installer returned to check the issue claimed by support, which he hadn’t caused. Although the smart charging now works, there are still faults in the app giving incorrect readings. I cannot recommend this service and doubt I would purchase from them again.
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