Dreadful service from Simpsons Preston. I bought a new Elroq from them on 14th December 2025 and left my current leased Octavia with them. I had arranged to end the lease early (by 7th January 2026) but when clearing the car out noticed the rear footwell carpet was wet so a leak / blockage needed fixing.I was told by the service manager on 16th December that it would be February before they could have the Octavia leak sorted. I thought that timescale excessive but as long as I wasn't paying I let it go. However I received no communication at all to let me know if or when the car would be ready so I could arrange the BCA collection. I phoned at the end of January and was told the car would be ready the middle of the first week in February and the receptionist said that after she spoke to the service manager I could pick the car up on Saturday 7th February.I turned up on 7th February with the service manager saying he didn't know I would be picking the car up that day and I couldn't because it was charging - it is a mild hybrid and the battery needed charging after not being used. It would be ready for me to collect on Monday 9th he said, but after I said I couldn't make it then he said he could have it dropped off at my house on Wednesday 11th (today) and he'd phone on Monday if any issues. No phone call was received and no car has turned up today (11th).It isn't possible to speak to the service manager on the phone, he is never available "as there is only him" so I'll have to call in again on person to find out when I can either collect or have the car dropped off. The end of lease date gets closer, my early termination date passed over a month ago and I've had to change the BCA collection twice. Is 9 weeks acceptable and is no communication acceptable?Update on 12th February. I phoned Simpsons to find out what is happening. Spoke to the receptionist as Chris is very busy. She spoke to Chris (why can't I of she is able to?) and he will need to check with the technicians on the status of the car and give me a call back. This is despite him telling me face to face on 7th February that the car was ready apart from needing to be charged over the weekend of 7th/8th.
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