Review Time
Very good at taking new car orders not so good when they go wrong second time my enyaq has broken down why does it take 5 weeks to repair a £46,000 car left with no car at all to use if you dont have the ability to repair them or a courtsey car you should not sell them i wont be using you or skoda agein
Very good at taking new car orders not so good when they go wrong second time my enyaq has broken down why does it take 5 weeks to repair a £46,000 car left with no car at all to use if you dont have the ability to repair them or a courtsey car you should not sell them i wont be using you or skoda agein
I recently visited this dealership and was genuinely impressed from start to finish. The sales team were incredibly attentive without ever being pushy - they really took the time to understand what I was looking for and made me feel valued throughout the entire process.The showroom itself was spotless, well presented, and had a really welcoming atmosphere. What stood out the most, though, was the family feel of the place. Everyone I interacted with was friendly, warm, and genuinely seemed to care about the customer experience.Overall, it was one of the best dealership visits I've had. I'd happily return and would recommend them to anyone looking for an stress-free, enjoyable experience.
Dreadful service from Simpsons Preston. I bought a new Elroq from them on 14th December 2025 and left my current leased Octavia with them. I had arranged to end the lease early (by 7th January 2026) but when clearing the car out noticed the rear footwell carpet was wet so a leak / blockage needed fixing.I was told by the service manager on 16th December that it would be February before they could have the Octavia leak sorted. I thought that timescale excessive but as long as I wasn't paying I let it go. However I received no communication at all to let me know if or when the car would be ready so I could arrange the BCA collection. I phoned at the end of January and was told the car would be ready the middle of the first week in February and the receptionist said that after she spoke to the service manager I could pick the car up on Saturday 7th February.I turned up on 7th February with the service manager saying he didn't know I would be picking the car up that day and I couldn't because it was charging - it is a mild hybrid and the battery needed charging after not being used. It would be ready for me to collect on Monday 9th he said, but after I said I couldn't make it then he said he could have it dropped off at my house on Wednesday 11th (today) and he'd phone on Monday if any issues. No phone call was received and no car has turned up today (11th).It isn't possible to speak to the service manager on the phone, he is never available "as there is only him" so I'll have to call in again on person to find out when I can either collect or have the car dropped off. The end of lease date gets closer, my early termination date passed over a month ago and I've had to change the BCA collection twice. Is 9 weeks acceptable and is no communication acceptable?Update on 12th February. I phoned Simpsons to find out what is happening. Spoke to the receptionist as Chris is very busy. She spoke to Chris (why can't I of she is able to?) and he will need to check with the technicians on the status of the car and give me a call back. This is despite him telling me face to face on 7th February that the car was ready apart from needing to be charged over the weekend of 7th/8th.
After reading the reviews on trustpilot when I had already put my deposit on a Premium used Skoda Kodiaq at Simpsons Colne I was excepting the worse to say least.Ill start by telling you I expect nothing less than perfection! and yes there where some ups and downs along the way but the sales guys went "above and Beyond" from start to finish giving me an uplifted confidence that in my instance was a far cry from some others reviews.I would like to mention and thank John Hughes (Sales) who was unlucky enough lol to have been there for me.John even came back in to work while being off sick with server back pain, just to make sure everything went to plan for me.looking forward to the start of a long relationship with Skoda Simpsons of Colne
Hi I wish l had seen the reviews prior. I bought a Mazda RF 5 from this bunch of individuals who said it had full service history to find it had a service history not full of main dealership didn't give it over or show me prior to purchase suggested l could get it on the Mazda link app! Nothing showing there! Aprt from 1 service nothing for three years ,but l had to wait for the documents to be delivered a week or so later the fresh paint from crash damage started to settle to find it changed in a few weeks of ownership and l had been told there was no crash history it was clear l paid the going rate for the car so took it to get a price to put it right over 800.00 and now l hear nothing from mark John or Ben! It was an approved car that now lm possibly having to pay on top to get repaired it's shocking no reply from my calls or emails. Tye car was not prepared no number plate fitted to the rear when l came to collect ect.The new sales guy was so under prepared and in the deep end! ...Stay away from this bunch! ✅👍.Neil Harrison.
Promised service and new MOT, not done along with overall poor car prep. for handover. Took over 8 weeks of emails/telephone calls and huge amount of my time with 4 different people involved before they offered a basic package to resolve it.
Bought a car from Simpsons Skoda in Colne a few months back. I’ve been in a few times to have a look at different cars and each time received excellent customer service. Dean helped me through every step of the process and couldn’t recommend them enough ☺️
I enquired about a 2025 Octavia VRS with only 1060 miles on the clock. I had difficulty obtaining any information about the vehicle from the sales executive, but he promised to send me a video of the vehicle. No video arrived despite me asking for it over the phone the following day. His focus was to encourage me to buy a brand new VRS. When I spoke to him I expressed concern about the poor reviews I had read on Trustpilot. He was dismissive of those reviews, telling me that I should look at the good reviews on Google. So, I went back to him to ask for further information on the used VRS, and the video of vehicle. He didn't respond. Thankfully, I can rely on a better level of service from my local Skoda dealer, Johnsons.
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