So today New Years Eve, 31st January 2021, 4 years after purchasing my Skoda Superb L and K from Simpsons Colne , which by the way was an excellent experience , I had a flat tyre. So I try and change the spare wheel with the space saver that came with the car ,but it does not fit.So at 12:59pm I ring Simpsons of Colne and speak to Chris .He says he is literally walking out of the door ,but will try and sort something out to help me. By the way I am 30 miles away in North Manchester .Chris rings me back 10 minutes later to say he will come to my address and sort the problem out . He arrives an hour later dressed in Skoda attire and try’s another spacesaver tyre which also doesn’t fit. The reason apparently is the brake callipers are too big. He then has the idea to take the back wheel off his car and put it on mine. Hurray, it fits. He then puts everything away, tidys everything up , apologising again for someones mistake over 4 years ago .I offer him a monetary appreciation which he refuses.Chris has put himself out for over three and a half hours,on New Years Eve ,when I am sure he had better things to do .This after sales service,four years later, is absolutely amazing. When I buy my next Skoda,there is only place I will be going, Simpsons of Colne . Again thank you Chris ,and Happy New Year !
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