It is difficult to write this review as this is the second time I have purchased from Simpsons Skoda Preston.The first occasion I bought a Skoda Kodiaq in February 2019. The sales manager Jonathan Mitchell was excellent and I was really pleased with both the sale and after sales care. My expectations were exceeded and I was more than satisfied - 5 stars! Hence wanting to buy from them again.However, I have had a completely different experience this time round having purchased a Skoda Enyaq.The salesman was friendly enough but as electric vehicles are relatively new to the range I had to speak with their EV specialist with some specific questions, but all was fine.When I returned to complete the paperwork I was advised that the car only had one key (a result of the semiconductor shortage affecting lots of businesses at present) another one had been ordered and but it would be 2 weeks before it arrived. The vehicle would need to be returned so the key could be coded to the car, which I was ok with.During the vehicle handover the after sales person showed me some little notches on the handle of the drivers door and said did you know it comes with keyless entry. He then tried to demonstrate it but it did not work. He tried the other handles to see if they worked but they didn't. He did not know why it wasn't working but said as the vehicle was being returned it could be looked at then.During the sales pitch I was advised that the car also comes with wireless mobile phone charging. When I arrived home I tried to charge my phone but it did not work.I had a call from the branch a couple of days later to confirm the date to return my car to sort the second key out, during which I raised the issues of the keyless entry and wireless charging. Again I was told the service team can look at it when the vehicle was returned.Helpfully I was also told that someone would collect my car rather drive it to the branch myself. On the day of collection I had made sure the car was fully charged by paying for it to be charged at the local supermarket as my home charger has not been installed yet. I did this as the person collecting could get to branch as I live some distance away. On collection of the car I reminded them about the keyless entry and wireless charging. He advised me he would remind the service team to look at it for me.That evening the car was returned. I was asked if the branch had been in touch, which they hadn't. I was presented with the second key and was then told that the service team had fully checked the car our and they could not understand why the keyless entry was not working.I then asked about the wireless charging, to which I was told that they forgot to check it. I was then advised I can claim the issues under warranty but at another branch as its a bit closer to me.I was then told that they would have charged my car up for me but the area manager was using the fast charger for himself and went straight into a meeting, but there was a bit of charge left so I could get to a charge point, as my home charger has not been installed yet. A second charging cost I would need to incur myself to cover their service.I was not happy with the service so complained to the branch manager and copied in their customer service team (who have never responded).The manager was friendly but disinterested. After investigation she has concluded that these were never features of the car, despite being advised so by two sales people and an investigation by the service department as to why they weren't working. If I wanted these then I would have to pay £1200 for the options pack that covers them.I have been left feeling that once the branch has taken my money they are no longer interested in me as a customer. I feel mis-sold to, especially as there has been a service investigation for features that they now claim aren't in the spec. Why do it in the first place?I also feel that the area manager is more interested in sorting out his own vehicle rather than that of his customers.I have spent over £60,000 on vehicles with this branch but will certainly go elsewhere in the future.I have been loyal to the Skoda brand but feel this branch has let them down badly, reinforced by the string of negative reviews on Trust Pilot.UPDATECustomer services have shown little interest in my complaint and have not replied to last correspondence. Thoroughly let down.
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