Throughout the sales process I was given great service, but as soon as I had put pen to paper that came to an end.Since I bought my car, I found that it had not come with a locking wheel nut. I discovered this when my car was at home when I noticed a tyre bulge, and not at the side of a motorway. Despite never been given one with the car, I was still charged £40 for one to be sent out, keeping my car off the road for a week and having to pay for the privilege.Two months after that my car is due for a service. I have my car booked in at another Skoda garage which should be covered by the service plan I was sold. The other garage informed me that there was no record of my plan on their system. I phoned Simpsons Skoda for the first time on a Tuesday to understand why the plan wasn't in place when I could see it on my order form. I was told that someone would call me back. It then took a further 8 calls to the garage for someone to actually try and resolve the issue, rather than just passing me around or promising callbacks that never came. I was told on a Friday that the issue had been resolved and that it would take 3 business days to resolve at Skoda's end, and that I would be called when it had gone through to confirm. One week later and I have had no confirmation. I am currently waiting for another call back after my third call of the day (eleventh in total) trying to get help. I will have to push my service back for a second week in a row if it is not resolved today. Thankfully, I had booked in earlier than I needed to, or again my car would be left off the road due to something that should have never been an issue. It has now been 11 days since I raised this issue, and it has still not been resolved.Edit: Had to call up again, the service manager has now told me that there is not a single person working who can help me with my issue and that I should call back Monday. That's now at least two weeks of delayed service and will be 13 days without the issue being resolved.
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