As we are both elderly we found Singapore Airlines promotion of a luggage pick up service by Airportr a real benefit as we struggle with the heavier luggage.However when we checked in online we were advised that we had to pick up our boarding passes at the airport .However Airportr are not allowed to collect our luggage without sight of the boarding passes (we arranged for collection the day before flying)We spoke to a number of Singapore airline representatives who could not assist us .They seemed oblivious to the considerable inconvenience their intransigency was causing.Airportr were very sympathetic to our position but without authorisation or sight of the boarding passes they were unable to collect our suitcases .As I understand this situation occurs on a number of occasions I think Singapore Airlines need to improve their support service and if they promote a service they should do their upmost to ensure that they can deliver on the service they have recommended.
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Singapore Airlines, Asia’s leading airline, has a presence in the airline markets of Southeast Asia, North Asia, West Asia, Americas, Europe, Middle East, Africa and Southwest Pacific. It also serves the famous “kangaroo route” connecting Australia and Europe.