Review Time
Singapore airlines has significantly dropped the level of service and travelling business is a waste of money. 1. Check in at the airport opens 3 hrs only and no singapore staff on the ground to assist at Frankfurt airport
2.
The lady at the odd bag counter, name Ashley. Working yesterday around 1130am. Super rude, seems like she was bad at her job, wasn’t happy when she saw a long q. Ashley, if you are not happy working in customer service, find a new job lady!
We missed our connection at the airport; the flight was already delayed when we arrived. The ground personnel handed us a boarding pass and gate number, but by then our connection had already departed. At the information desk, there was no one available to assist us. After some searching, we found another service desk, but when we presented the boarding pass and original tickets, they claimed it was our fault and couldn't help us. We were panicked and unsure of what to do, especially without internet access. As inexperienced travelers, this situation caused us a lot of stress. We are concerned about our return trip, even though we know we can check in online. We would appreciate if you could verify the status of our tickets for our return on the 19th of January. This experience has not met our expectations as we celebrate 20 years together. We are unable to respond to your no-reply email and don't know how to get answers from the service providers. However, payment processes seem to be very straightforward!
This airline is a complete disappointment. I've traveled with several other airlines, and none have treated their passengers with such disrespect. The cabin crew were incredibly rude—they kept waking me up to question me about my earphones while the person next to me was completely ignored. The inconsistency is infuriating. I paid extra for what was supposed to be 'world-class' service, only to be constantly disturbed by the staff on a ridiculous power trip. My entire flight was ruined because they couldn't leave me alone. Even budget airlines show more common sense than this. Steer clear of this airline if you value your sleep. Overrated, intrusive, and poor service.
Absolute joke of an airline. I’ve flown with Emirates, Qatar, and ANA, and NONE of them treat their passengers with this much disrespect. Singapore Airlines' cabin crew are absolute beetches—they kept poking and shaking me awake just to harass me about my earphones while the person right next to me was out cold and ignored.The inconsistency is total bullshit. I paid a premium for 'world-class' service only to be babysat and targeted by staff on a pathetic power trip. My entire flight was ruined because they couldn't leave me the hell alone. Even budget carriers have better common sense than this. Avoid this airline if you actually value your sleep. Overrated, intrusive, and garbage service.
As we are both elderly we found Singapore Airlines promotion of a luggage pick up service by Airportr a real benefit as we struggle with the heavier luggage.However when we checked in online we were advised that we had to pick up our boarding passes at the airport .However Airportr are not allowed to collect our luggage without sight of the boarding passes (we arranged for collection the day before flying)We spoke to a number of Singapore airline representatives who could not assist us .They seemed oblivious to the considerable inconvenience their intransigency was causing.Airportr were very sympathetic to our position but without authorisation or sight of the boarding passes they were unable to collect our suitcases .As I understand this situation occurs on a number of occasions I think Singapore Airlines need to improve their support service and if they promote a service they should do their upmost to ensure that they can deliver on the service they have recommended.
Firstly I’d start with the beverage service, on three occasions staff stopped to ask my row what we would like to drink. The first time we each answered and she carried onto the next row ignoring our response. The second time on member on our row was served and myself and a gentleman were again ignored. Each time they would stop and ask, then continue on for us to have to flag them down at the end. Made us feel really uncomfortable. The worst of all were the chicken noodles served as our final meal before landing. I’m unsure if the chicken was cooked properly but I had a raging stomach ache that left me having to make myself sick in the toilet in order to rid it from my body. 4 times I went to the toilet hoping it would pass but ended up having to do the extreme to relive some pain I was in. Fortunately we were 40 minutes from landing where I headed straight to a pharmacy to gather pain killers. I cannot express the discomfort I was in from this meal. The pharmacy doctor could only presume food poisoning. Food poisoning is so poor for a flight ticket I paid hundreds of pounds to fly on.
Tried to book Singapore Airlines from London to Brisbane, and sent through my teenagers' school letters to get 10% student discount for them. They don't verify documents themselves but use a company called SheerID. No response from SheerID for 3 weeks and despite emailing and speaking to SIA customer service for help, the whole process was chaotic and customer reps are like bots, who can't use common sense but simply stick to protocol. I gave up in the end and booked elsewhere. Shocking, archaic customer service practice not fit for 21st century. Very disappointed as I am Singaporean and we tend to excel in most things.
Singapore Airlines has gone backwards, and I would really think twice about using them again. I am in the process of trying to book a flight from Melbourne to Mila,n and while booking it via my personal accoun,t attempting to redeem Krisflyer miles and using cash at the same time, I have had nothing but issues.Talking to their contact centre, they have said my account is under review but can't give me any additional information. As a loyal Krisflyer Elite member who has flown with them many times and has spent hours trying to solve this today, it has been disappointing. When I have asked for it to be escalated, they are unable to assist, and no manager is willing to jump on the call to discuss it with me either.I work in travel and would be taking my client base elsewhere in the future. This type of customer service shouldn't be rewarded in 2025.
Dear all.,We mist our connection on Singapore airport the plain was al ready to late when we arived and left the airplane..,ground personel was waiting for us and give us a boarding pas and a gate nr but our connection was already left ?...At the informatian desk from Scoot nobody was there to help us further ?....After searching we found another Scoot service desk and the gate for our next connection.When we give them the so called boarding pas and our origenal tickets they could not help us and says it was our own fould ?.....We where panicted and did not no what to do and how (because no internet or contact what so ever)......We are not expirient travelers so we where realy stressed out.We dont trust the way back even when we no we can check in online 48 hours upfront.....Can you please check for us if everything is okay whit our tickets on our way back to Adam the 19th of jan....This is not the service what we expected as an older couple celebrating our 20 years .We can not respond at your no reply mail and dont no how we get anny answers from cheap tickets , scoot, singapore airlines?....But when we must pay is very easy !
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Singapore Airlines, Asia’s leading airline, has a presence in the airline markets of Southeast Asia, North Asia, West Asia, Americas, Europe, Middle East, Africa and Southwest Pacific. It also serves the famous “kangaroo route” connecting Australia and Europe.
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