Tried to book Singapore Airlines from London to Brisbane, and sent through my teenagers' school letters to get 10% student discount for them. They don't verify documents themselves but use a company called SheerID. No response from SheerID for 3 weeks and despite emailing and speaking to SIA customer service for help, the whole process was chaotic and customer reps are like bots, who can't use common sense but simply stick to protocol. I gave up in the end and booked elsewhere. Shocking, archaic customer service practice not fit for 21st century. Very disappointed as I am Singaporean and we tend to excel in most things.
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Singapore Airlines, Asia’s leading airline, has a presence in the airline markets of Southeast Asia, North Asia, West Asia, Americas, Europe, Middle East, Africa and Southwest Pacific. It also serves the famous “kangaroo route” connecting Australia and Europe.
