Singapore Airlines has gone backwards, and I would really think twice about using them again. I am in the process of trying to book a flight from Melbourne to Mila,n and while booking it via my personal accoun,t attempting to redeem Krisflyer miles and using cash at the same time, I have had nothing but issues.Talking to their contact centre, they have said my account is under review but can't give me any additional information. As a loyal Krisflyer Elite member who has flown with them many times and has spent hours trying to solve this today, it has been disappointing. When I have asked for it to be escalated, they are unable to assist, and no manager is willing to jump on the call to discuss it with me either.I work in travel and would be taking my client base elsewhere in the future. This type of customer service shouldn't be rewarded in 2025.
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Singapore Airlines, Asia’s leading airline, has a presence in the airline markets of Southeast Asia, North Asia, West Asia, Americas, Europe, Middle East, Africa and Southwest Pacific. It also serves the famous “kangaroo route” connecting Australia and Europe.
