My wife and I travelled from Melbourne to Tokyo on 05/04/25. Singapore Airlines oversold our flight from Melbourne to Singapore. We were asked to go to Adelaide and then Singapore. This created a 7 hour layover and we're promised a in transit hotel in Singapore. We approached the transfet desk (E) and they had no record of the hotel booking. After more than 90 minutes at this counter they found the booking and stated that all airport hotels were booked and we would have to travel to the city. This option was unviable.Now, we are in Haneda, and our Singapore to Melbourne Les sits are separated.This is the worse travelling experience after nearly 50 years of flying.I am extremely distressed at the poor level of service. I am sending this email and will be putting a formal complaint.I am waiting for an answer but given the service received, I am not really hopeful.
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Singapore Airlines is the flag carrier airline of Singapore with its hub at Singapore Changi Airport.
