Review Time
I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2]When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.
I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2]
When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.
Our Flight: SQ185Date: 21 October 2025 The flight was supposed to arrive at 22:40 and the flight itself Tool about 90 min.It arrived on time. But by the time we had our luggage it was 23:37. And there were still passengers who waited for their luggage. So being on time is one thing but it doesn't really matter if they let you wait that long. It's practically being late.
My wife and I travelled from Melbourne to Tokyo on 05/04/25. Singapore Airlines oversold our flight from Melbourne to Singapore. We were asked to go to Adelaide and then Singapore. This created a 7 hour layover and we're promised a in transit hotel in Singapore. We approached the transfet desk (E) and they had no record of the hotel booking. After more than 90 minutes at this counter they found the booking and stated that all airport hotels were booked and we would have to travel to the city. This option was unviable.Now, we are in Haneda, and our Singapore to Melbourne Les sits are separated.This is the worse travelling experience after nearly 50 years of flying.I am extremely distressed at the poor level of service. I am sending this email and will be putting a formal complaint.I am waiting for an answer but given the service received, I am not really hopeful.
This is a great airline to fly with.However I cannot give more 1 star given the recent customer service experience.Basically I had a two leg Premium Economy ticket (Melbourne to London via Singapore). I asked to cancel the second segment and I was told that after deducting a cancellation fee they would get a refund of £1221. Then I go to the website to cancel but somehow cancelled the entire booking for the same refund amount.Two hours later i realize the mistake. I call their customer service (and even escalate to a manager, Mr. Vino) to ask to rectify as it literally didn't change anything for Singapore Air but they keep repeating that there is nothing they can do and I have to rebook the flight costing me over £1000.I might have been the one to make the mistake here but the total luck of understanding and unwillingness to resolve a very costly problem (for a genuine simple error) made this the worst customer experience ever. Cannot be more disappointed than this!
I recently traveled on Singapore Airlines on business class from Bangalore, India to Newark, NJ, USA. I had checked in luggage which was broken into. When I received the bag at the destination, the zipper was completely broken and several items were missing from the bag.. I filed a complaint with Singapore Airlines Customer Service which was of no help. The customer service routinely denied the claim and said they are not liable for lost items from checked in bags.I I am trusting the airline to carry my bag, how can they just say they are not liable when the bags are in their possession> Once I check in the bag, they have full control of the bag until it reaches the destination and I recollect the bags. For them to routinely deny and say they are not liable is bad customer service and taking no responsibility whatsoever on their part. In my complaint, I even shared the list of items that were lost and the value of each item with corresponding recipes. They paid no attention to anything and just denied the claim and said they are not liable. This is not expected of an airline like Singapore Airline, that too when we are paying hefty prices for business class travel.
Flight got 3hrs delay, compensation was declined besides I had to make the claim twice because their useless customer service didn’t record anything. Luggage got badly smashed and got a hole in it. They sent me a replacement which was way heavier than the original one despite me asking for lightweight one. The agent from K2 global (their provider) looked down on me saying “of course it s lightweight, all of the luggages are lightweight these days”. The landing on the way in was so abrupt and scary that I thought we were having an accident. Not sure how the pilots are trained but that’s a bit of joke. Along with technical issue on the way back : plane could not steer..! resulting in 3hrs delay. Plane had to get towed on landing. Some staff was ignorant and rude. Couldn’t comprehend simple requests such as “can I get a a bowl of noodle or something to eat?”. SG airlines standards are similar to low-cost airlines tbh. The seats were so narrow and stiff..
Quite annoyed with the way your website is set up to railroad you into accepting delayed flights before it will let you back into your booking to manage it. Further annoyed that it was made more difficult to find an appropriate contact detail (due to ambiguous wording for different options) in the event you might want to call regarding it. But finally, I'm most irritated that your call handler had absolutely no care and practically revelled in telling me I'd already accepted the flight and waited several days before calling in later, so there's no way she'd be able to assist at all, and also my ticket didn't allow me to inquire about any (paid) upgrade. I'd expect this level of service and cost-cutting from Ryanair but not Singapore Airlines.
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Singapore Airlines is the flag carrier airline of Singapore with its hub at Singapore Changi Airport.
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