This is my actual experience with Singapore Airlines having booked First class suite from Sydney to Singapore, and onwards to London with Lufthansa (First class) on one ticket, (Star Alliance).Having seen so my glowing reports, I took the opportunity to try the suits my-self. Check-In Check-in at SYD was unexceptional. Even though my onward flight from SIN to LON had been cancelled, Check in/Ticket staff could only offer a telephone number as assistance. Premium rate/long distance. Terrible 1st impression, a total lack of Service. Re-booked onward flights were "over the time limit" for through checked bags, had to re-check luggage in SIN. Appalling. Staff at SYD could offer no help with overnight accommodation in SIN. (Rating 0/10)Lounge.The 1St Class Singapore lounge at SYD is quiet, but... forgettable. Ample food, (recommend you take full advantage of it - more later) the usual collection of drinks, but little to no service. Seating was functional. But not in any way particularly comfortable. Numerous ground staff use the 1st Class lounge as a staff canteen for breaks. Not what I was paying for. (rating 5/10)Boarding.There was no escort to the flight, which is not normal for 1st Class long haul flights. Boarding was a OK, onboard staff were very friendly. (Rating 4/10) The Suite.The suite on first view was impressive. Good amenities, excellent champagne, and I was grateful for the personal 'tour' of the controls and features in the Suite. Now the reality of Singapore First Class Suites...The Seat.As the seat does not double as a bed, it does not recline very far at all. And certainly not enough to be comfortable when looking up towards the TV (causing neck strain). For any kind of recline, the seat has to be rotated to a single position facing toward, but not quite directly at the TV. This spoilt an otherwise comfortable seat. (Rating 4/10)The Bed The idea of having a dedicated bed on a flight, sounds amazing. The truth is that the bed is hard. Very hard. Where every other airline pop a mattress pad/topper on to the already comfortable lie-flat seat, Singapore don't. The bed still has to be made up by the attendants, I found it easier to leave the room while this was done. After 30 minutes of laying down, I gave up on the bed due to numb arms/hips (I weigh 72KG in case you are wondering) . (Rating 2/10)In-flight entertainment. A great selection of movies and shows, great headphones and a good sized quality TV. I loved being able to plug my iPhone / iPad in to the AV system, and use the TV as a monitor for my own content, while still using the supplied noice cancelling headphones to listen to it. (Rating 10/10)The Food.Singapore do not offer a first class food experience, either service, presentation or content. It is basic. I would have been disappointed in Business class. Extra snacks / sandwiches outside of the meal service did not appear to exist. Needless to say I was Incredibly disappointed with the food and the food Service. (Rating 3/10)The Staff.The staff were friendly and courteous. At times, especially during the meal service, I felt like an exhibit in a zoo, with almost every member of staff in the 1st Class area, popping in to say hello. I had no idea who was actually supposed to be looking after me. All in all a little incoherent, and confusing. (Rating 7/10)Arrival in Singapore.Absolutely zero help of any kind once I had debarked the aircraft. No escort, no information, and no ground staff to help. It took me an well over an hour to recover my luggage in SIN and find a help desk to sort out my onward flights/overnight accommodation. I finally found a Swiss Airlines Desk that got me an immediate flight back to London in Business (I had paid for 1st Class). (rating 1/10)OVERALL - Value for Money 3/10 - Comfort 4/10 - Brand Memory 4/10. Would I pay £ $ again ? NO ! -------A word also about Singapore Business Class. - I have previously travelled from the UK to Austrailia with Singapore Airlines in business class. Both trips via Singapore, once to Brisbane, once to Sydney.BE WARNED SIN to BNE and SIN to SYD are totally different experiences in the business class cabin. SIN to BNE is classed by Singapore Airlines as a 'Regional' flight, and is as basic as it can get. (its not a regional flight when your travelling from the UK !) The seats and beds are possibly the most cramped claustrophobic hard, uncomfortable seats, with NO storage, I have ever experienced. Food is beyond basic and service is spaced out to the needs/whim of the staff, not the passengers. - For exactly the same price, flying SIN to SYD, the experience is dramatically improved. I wouldn't recommend wasting your money flying SIN to BNE - Do SYD and take an internal flight instead. Or take another Airline (China Airlines (Taiwan) is excellent compared to Singapore.
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Singapore Airlines is the flag carrier airline of Singapore with its hub at Singapore Changi Airport.