I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2]
When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.
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Singapore Airlines is the flag carrier airline of Singapore with its hub at Singapore Changi Airport.
