Some items were missing from my order, and it’s been well over 2-3 weeks with no resolution. My parcel arrived damaged, and I still haven’t received replacements or refunds. The customer service is unresponsive, and when they do reply, it’s always the same automated messages, followed by requests for more time to investigate! How can it take 3 weeks? I want my money back for my damaged order and missing items, along with compensation for the time I’ve wasted chasing this up with little response. The customer service is inadequate, limited to email contact only, with no phone number available.
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