I really hoped the negative reviews about scams wouldn’t be my experience, especially since they had a decent overall rating on a review platform. Unfortunately, after ordering a coat, it arrived with strange black marks. When I requested a refund, they provided a returns label (which is unusual as they typically charge for returns), but it took a month to receive my refund. After two weeks of back-and-forth, I decided to stop asking for an exchange and just wanted my money back. They claimed they were moving warehouses, causing delays, but after reading more reviews, it was clear they’ve been using that excuse for years. After three weeks of empty apologies and no acknowledgment of my package, I threatened to report them for fraud. Suddenly, my refund was processed in just two days. I will definitely not be using their service again; it was a terrible experience.
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