I recently travelled to Thailand and purchased a roaming data plan in advance before my flight to avoid unexpected charges. Despite this, I was still billed auto-roaming charges amounting to approximately SGD 500, which is completely unreasonable and unacceptable.What is more frustrating is that instead of the system preventing such charges, I was required to call customer service, explain the entire situation repeatedly, and request for a waiver. This is an unnecessary waste of customers’ time and effort, especially when the issue arises due to system or process failures on your end.Customers should not have to constantly monitor their bills, call in, and argue for charges to be reversed when they have already taken the proper steps to purchase roaming services in advance. This reflects poorly on both your billing system reliability and staff training.I strongly urge Singtel to:Improve roaming charge controls to prevent wrongful auto-roaming charges. Better educate customer service staff on handling such cases efficiently. Stop placing the burden on customers to correct system errors. This experience has left me extremely disappointed, and I genuinely regret choosing Singtel as my telco provider. I expect a clear explanation and assurance that such incidents will not recur.I guess even the 1-star also not worth to give as i got not option to choose 0 star for the service provided.
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