Review Time
We decided to only now, share this online. The one star is for the fact that it's easy to reach customer service. The other is literally lack of integrity. To everyone out there - if you are on a package/ contract - keep track of how much you are paying monthly!!!
We bought a phone from them and the contract was for 2 years. So, every month, we were paying around $60+. This is obviously, for the payment of the phone + the use of wifi.
After the 2 years was over, they continued charging that same $60+ monthly, instead of what could have been $20+. We happen to look at our bill 6 months after the contract eneded, and realised this.
When we called up - they told us: No, they cannot reimburse our money. This lack of integrity is bordering on, in our opinion, criminal activity - no wonder the shares keep going up if they are indirectly siphoning money this way from customers!! we are still fuming after so many years and have since switched providers. But apparently, others are similar & nothing seems to be addressed at all. very despicable behaviour for singaporeans.
Didn't realize I had not switched off my auto roaming from my last trip months ago. Went to KL and Singtel charged me over $500 for a day of roaming when I forgot to switch off my phone after leaving the hotel. Resigned to my fate n terminated phone n home broadband recently. Takes 7!! days to terminate home broadband. Terrible CS as well. Will just infuriate you further. Good riddance!
Didn't realize I had not switched off my auto roaming from my last trip months ago. Went to KL and Singtel charged me over $500 for a day of roaming when I forgot to switch off my phone after leaving the hotel. Resigned to my fate n terminated phone n home broadband recently. Takes 7!! days to terminate home broadband. Terrible CS as well. Will just infuriate you further. Good riddance!
The User experience is just shockingly bad. every step of the way something fails. The login button on the homepage just disappears when I click it.Create new account takes me to a blank pageNo OTPs come through. webchat disconnects if my phone moves from portrait to landscapeit just goes on and on and on..
I recently experienced an issue with my home fiber network and contacted Singtel’s customer service for assistance. During my first call, I was attended to by a lady named Sofii. She was excellent — professional, attentive, and genuinely helpful. Her service was commendable and reflected a high standard of customer care. Based on my past experiences, I would honestly rate Singtel’s service standards very poorly, but Sofii’s support was a rare and positive exception.However, the following day, I contacted the same customer service line again and was attended to by a staff member who introduced himself as Rem. Unfortunately, the experience was extremely disappointing. He mumbled throughout the conversation, appeared unfocused, and did not demonstrate any seriousness in addressing my issue.When I requested to speak to another colleague or a manager, he delayed the process and placed me on hold for almost 30 minutes, during which I only heard the Singtel hold music. There was just one brief update from him claiming that he was trying to get a manager to return my call. When I subsequently asked if Sofii was available, I was again placed on hold. Even after waiting for more than 10 minutes, he was still unable to locate the colleague I had requested or arrange for another staff member to assist me.This experience was frustrating and unacceptable. It is surprising and disappointing that Singtel’s customer service appears to be outsourced to staff who lack professionalism and accountability, which ultimately damages the company’s reputation. Due to this incident, I have decided to switch my home fibre service to another telco that provides better customer support.
Honest review, please save your time n money, avoid picking singtel setvices they sux and honestly terrible. 5g networks that doesnt cover most part in singapore in 2026. Ur mobile speed is way slower then old 3gps era. Im talking about the speed i getting on mobile is under 2mbs in 2026. And keep getting drop off connection
I recently travelled to Thailand and purchased a roaming data plan in advance before my flight to avoid unexpected charges. Despite this, I was still billed auto-roaming charges amounting to approximately SGD 500, which is completely unreasonable and unacceptable.What is more frustrating is that instead of the system preventing such charges, I was required to call customer service, explain the entire situation repeatedly, and request for a waiver. This is an unnecessary waste of customers’ time and effort, especially when the issue arises due to system or process failures on your end.Customers should not have to constantly monitor their bills, call in, and argue for charges to be reversed when they have already taken the proper steps to purchase roaming services in advance. This reflects poorly on both your billing system reliability and staff training.I strongly urge Singtel to:Improve roaming charge controls to prevent wrongful auto-roaming charges. Better educate customer service staff on handling such cases efficiently. Stop placing the burden on customers to correct system errors. This experience has left me extremely disappointed, and I genuinely regret choosing Singtel as my telco provider. I expect a clear explanation and assurance that such incidents will not recur.I guess even the 1-star also not worth to give as i got not option to choose 0 star for the service provided.
An experience I will always remember. On 22/1/2026 at 8.30pm I visited Compass one ,sengkang square at #B1-08 ,having problem with my phone unable to receive Internet signal.An employee:MDR000168 ,Miss Angela attended to me with a very friendly gesture, patience ,care and concern in helping me with my issue.Angela spent almost 2hrs attending to me even pass the closing time of 9pm.I must say I am truly appreciative to Angela for her professionalism, without even worry about the closing time but instead painstakingly says is her job to ensure I go home with a peace of mind even I kept on apologising of having to make her stay back so long.Angela, truly represent an amazing attitude to ensure I am fully satisfied with my problem resolved. I wish to compliment Singtel with having such a kind and attentive professional staff like Angela,showing by example a customer first attitude .She did not even complain about having to stay back so late but goes all the way to calm me ,knowing that I am already feel so bad having to hold back while her colleagues already left the shop.Please allow me to say a big thank you to Angela for her patience and professionalism.She truly make my day.Thanks,Angela I will always remember this special day.Keep up with your good work! Bravo
This is about the worst customer service you could ever hope to get in any shop. Queue numbers don’t go in any sequence. It’s worse than waiting at public hospital or polyclinic. At least there you have some expectations of when your turn will be. Accompanied my 80 year old mom to upgrade her SIM card after my father’s passing to keep her number but with no priority queue for seniors, there were clearly people who came later and were prioritised ahead. Obviously more profit from sale of phones and new contracts for SingTel but this is the nadir of customer service that I have encountered.
Called on 15 Jan 2026 as I had overused my local data plan. I was on old 20gb plan. Called customer service and told about my overusage and negotiating a lower payment or waiver if possible. Initially he seems very empathetic about my situation and after checking, he said that he can process the waiver if I sign up for new plan. I told him the plans offered are rather too high end for me and suggested a similar value plan instead. Thereafter he suggested a renewal at a cost slightly higher than my old plan for 12 monthly only but will revert to higher price later, but I told him I do not have the habit to keep track of the bill as long as I do not overuse it. I tried to negotiate for a lower payment for the extra usage and he kept hard sell the plans and even mentioned that he can’t do any waiver since I do not have the intention to change my plan. He suggested that I receive the billing first then call in again, which is rather off putting. Been a customer since I was in school to work, and this is the second time I got such bad customer service. First was the wifi signed up from them and later customer service was just as bad that I had to terminate and sign up with another provider instead. Coming back to my story, I offered to pay for lower amount and the other end kept hard sell to offer waiver…and that’s it, I think I had enough. I guess this is the final straw and I will be porting my line to another telco soon
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