Called on 15 Jan 2026 as I had overused my local data plan. I was on old 20gb plan. Called customer service and told about my overusage and negotiating a lower payment or waiver if possible. Initially he seems very empathetic about my situation and after checking, he said that he can process the waiver if I sign up for new plan. I told him the plans offered are rather too high end for me and suggested a similar value plan instead. Thereafter he suggested a renewal at a cost slightly higher than my old plan for 12 monthly only but will revert to higher price later, but I told him I do not have the habit to keep track of the bill as long as I do not overuse it. I tried to negotiate for a lower payment for the extra usage and he kept hard sell the plans and even mentioned that he can’t do any waiver since I do not have the intention to change my plan. He suggested that I receive the billing first then call in again, which is rather off putting. Been a customer since I was in school to work, and this is the second time I got such bad customer service. First was the wifi signed up from them and later customer service was just as bad that I had to terminate and sign up with another provider instead. Coming back to my story, I offered to pay for lower amount and the other end kept hard sell to offer waiver…and that’s it, I think I had enough. I guess this is the final straw and I will be porting my line to another telco soon
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