This is about the worst customer service you could ever hope to get in any shop. Queue numbers don’t go in any sequence. It’s worse than waiting at public hospital or polyclinic. At least there you have some expectations of when your turn will be. Accompanied my 80 year old mom to upgrade her SIM card after my father’s passing to keep her number but with no priority queue for seniors, there were clearly people who came later and were prioritised ahead. Obviously more profit from sale of phones and new contracts for SingTel but this is the nadir of customer service that I have encountered.
Claim your business profile now and gain access to all features and respond to customer reviews.
