I would have given zero starPromotions were pitched to me over a noisy phone call as “free,” but an extra, chargeable unit turned up. This feels like bait-and-switch: pressure-led sales and opaque disclosure. Clear written confirmation and a brief cooling-off period after calls would prevent this. I’ve requested collection of the extra unit, reversal of fees, and DNC compliance. Hoping Singtel aligns with more consumer-friendly practices quickly.
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