We decided to only now, share this online. The one star is for the fact that it's easy to reach customer service. The other is literally lack of integrity. To everyone out there - if you are on a package/ contract - keep track of how much you are paying monthly!!!
We bought a phone from them and the contract was for 2 years. So, every month, we were paying around $60+. This is obviously, for the payment of the phone + the use of wifi.
After the 2 years was over, they continued charging that same $60+ monthly, instead of what could have been $20+. We happen to look at our bill 6 months after the contract eneded, and realised this.
When we called up - they told us: No, they cannot reimburse our money. This lack of integrity is bordering on, in our opinion, criminal activity - no wonder the shares keep going up if they are indirectly siphoning money this way from customers!! we are still fuming after so many years and have since switched providers. But apparently, others are similar & nothing seems to be addressed at all. very despicable behaviour for singaporeans.
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