The imporant thing is that everything made it in the end. SinMaletas didn't provide enough info about how to complete the insurance and customs forms until after we already spent a lot of time doing them wrong, and then had to spend even more time doing them right.
They just sent my stuff via FEDEX and I had to talk to FEDEX people when my packages were stuck in customs, while I thought they should've done that. One suitcase with a wheel nearly broken off (that would be FEDEX's fault).
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