Read the following from cus servic on damaged order
We appreciate your patience while our team reviewed your order. To make things right regarding the condition of your recent delivery, we would like to offer you a 15% refund on the cost of the bottle.
For clarity on our process, please note that while our shipping protection covers various types of transit issues, full refunds and replacements are determined on a case-by-case basis and are typically reserved for items that arrive completely broken or are otherwise rendered unconsumable.
After evaluating the specific instance of your delivery, we have determined that because the integrity of the liquid remains intact and the bottle is safe to consume, it does not qualify for a full exchange. We do, however, want to acknowledge the cosmetic imperfections, which is why we have authorized the credit mentioned above.
We appreciate you bringing this to our attention. If you have any further questions regarding this update, please let us know.
Cheers,
Gabriel
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