I placed an order on December 27th. After reading various reviews, I decided to change my mind. I contacted the company just 2 hours after making the purchase and was informed that it was too late to cancel. I followed up, referencing the 14-day cooling-off period, but my message was ignored. Once the package arrived, I attempted to return it unopened, as it was still in its original condition. I received an email directing me to the returns portal, but the portal did not recognize my order. I'm stuck and unable to return the item, nor can I obtain a return address. Overall, very poor service. Be cautious.
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